Fault Code Lookup

HVAC Sales Master
E124
Active communicating thermostat signal missing for more than 3 minutes
This code typically points to
  • Lost thermostat heartbeat
  • 4-wire communication path issue

Next checks to confirm
  1. Check all four communicating connections
  2. Ohm wires
  3. Cycle power at thermostat

Escalation
Stops services and waits for thermostat heartbeat
Reset behavior
Clears when valid thermostat message is received.
Urgent
Fix now
Source
Lennox unit information doc 100027, p.11